Our Branches will re-open for emergency/essential appointments from 29 June. We are pleased to be expanding our services again and offering in-branch appointments if you are experiencing symptoms or change to vision.
As we continue to work within the Government guidance to restrict the spread of COVID-19 we have adapted our services.
Our Branches will re-open for emergency/essential appointments from 29 June. This means if you are experiencing symptoms or change of vision and require replacement glasses you can make an in-branch appointment.
How to Book
Branches are open by appointment only so please book in advance either by:
*Please Note - A member of our team will telephone you in advance to carry out a pre-assessment which will determine if a visit is necessary. This will provide all the information needed to prepare for your visit and maximise the time in-branch.
How we are keeping you safe during a in-branch appointment:
The safety and well-being of our people is at the heart of everything we do and we have been working hard behind the scenes to preparing for your arrival.
Social Distancing - please follow the instructions in-branch and keep a safe distance
Clinical Cleaning Standards our teams follow strict cleaning procedures throughout
Appointment Only - please book in advance either online or by telephone
Limited people - appointments are spaced out to limit the number in branch at any one time
Hand Sanitiser - hand sanitiser will be available to all on arrival
Full PPE - Full approved PPE will be worn by our teams
Contactless Payment - payment will be by card only to limit contact.
Protective Screens - are in place at reception and waiting areas for your safety.
Pre- Visit Assessment - you will receive a telephone call prior to your visit to determine the nature of your appointment and reduce time needed in branch.
If you are unable to visit a branch or have a non-emergency/essential query our team are here for you. We continue to offer remote services as follows:
You can book a telephone appointment online at your nearest branch by selecting "telephone essential appointment" from the drop down menu.
You can call your nearest branch to discuss contact lens supply or care
You can email email@example.com and our expert team can arrange deliveries, amend orders and arrange solution etc
You can email firstname.lastname@example.org arrange repairs
You can book a telephone appointment to arrange repairs
Our expert team are here for any hearing care advice, arrange repairs and order accessories
You can email email@example.com your query
We look forward to working together to continue supporting our communities with their eye and hearing health.