We are Still Here for You, Just in a New Way...
We continue to have our people at the heart of everything we do and are constantly adapting our services in-line with Government regulations to carry on supporting your eye and hearing health while helping to reduce the spread of COVID-19.
We would like to thank our teams and patients for their continued understanding and support during these challenging times.
We are committed to continue delivering eye and hearing care to our communities and to further reduce the movement of people, our branches will now operate "virtually".
What does this mean?
You can still expect the same expert care/advice but for now it will be by phone or email first.
You can discuss your eye or hearing health with our experienced optometrists or audiologists by phone or email.
- We can also support emergency/essential eye care through our qualified optometrists.
- We can assist with ordering or repairing spectacles
- We can continue to supply contact lenses
- We can still send out accessories including eyedrops
- We can service/repair hearing devices including sending out replacement batteries.
How can I contact you?
You can book a phone appointment online. (you will be redirected to our Duncan and Todd Group page)
You can email the relevant team:
You can also call your nearest branch.
We please ask you to be aware, as we adhere fully with social distancing regulations to safeguard our communities, minimum staff will be working each day. Emails/phone calls may not be answered as quickly as usual. We can assure you our teams are working as best they can to support our communities during this time. We do advise that you book a phone appointment onlineto arrange a time to suit.
Please don’t try to visit your branch without first contacting by phone or email as the doors will be locked at this time. Our teams are on-hand to support via phone or email for any eye or hearing concerns/emergency/essential care.
Our social channels continue to be monitored daily to answer any non-urgent questions you have and to keep connected with you all.
We will continue to update you as the situation changes via email, website and social channels.
Please stay safe and we look forward to seeing everyone again when we can.